Former AT&T employees are spoil the whistle on the company , charge higher - ups at the telecommunications giant of pushing its sales squad to aggressively sign up up customer for its streaming service DirecTV Now , leading to consumers paying for unexpected charges .
Hawaii News Nowspoke with several AT&T employees , let in some who were fired for mesh in the very behaviour that they arrogate direction encouraged . The employees call the tactics used unethical and tell they were encouraged to “ manipulate sales agreement . ”
Sales representatives would offer up a trial of the service to customer and promise to cancel it on their account before it automatically renewed and charged them the $ 35 per month fee . It ’s against AT&T ’s policy to cancel the trial for contributor , but the sales team was allegedly told to do it anyway by management . “ We were told by handler to scrub it to head off any next vexation but a lot slips through the cracks , ” Buonyatold Hawaii News Now .
Of course , sales representatives did n’t always cancel the trials , leading to customer suddenly incurring a $ 35 fee without warn . Some AT&T reader paid the extra commission for up to seven months , even if they were n’t using the inspection and repair .
If those charges amounted to negligence or forgetfulness on the part of AT&T employees , another scheme used to sign masses up was directly up malicious . In some case , salespeople would sign up a customer for three DirecTV Now subscription on a single account statement .
The business relationship provide by former employee cope with that of aReddit postmade earlier this calendar week claiming AT&T was defrauding customers . In the mail , a Redditor who assert their identity with the moderators of r / technology recounted alike tactics sales representatives were encourage to utilise in ordination to sign on customers up for multiple DirecTV Now trial subscriptions . Per theReddit Wiley Post , the scheme went on from August to December 2017 , at which point corporate evidently caught wind and crack down on the pattern . Gizmodo seek to aver the veracity of the claims but the Redditor was unable to produce communication from the companionship about the pattern . However , the information in the mail service is uniform with the report from Hawaii News Now .
“ Last fall , we detected some coinciding customer order and cancellations of a free product tryout , ” a representative for AT&T toldHawaii News Now . “ We determined some employees had violated our policies and ground on our finding we took appropriate action mechanism . ” The company reportedly confirmed management and non - management employees were require in the scheme .
AT&T evidence Gizmodo unauthorized charges were reversed for customers — though that probably only apply for those who make out the cathexis and complained about it . If you ’re an AT&T customer , it ’s probably secure to take a closelipped look at your monthly statement and check that you ’re not paying for a DirecTV Now subscription that you are n’t using .
[ Hawaii News Now ]
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